Refund & Cancellation Policy

This policy explains how cancellations and refunds work for SPARK Engine subscriptions (IGNITE, BLAZE, STORM, and THUNDER). It should be read together with our Terms of Service.

1. Cancelling your subscription

You can cancel your subscription at any time from the Pricing screen inside the app, or by emailing hi@tanisheesh.in. Cancellation stops the next auto-renewal charge. Your current paid period continues to run until its scheduled end date, and your plan remains active with full access until then — after which your account reverts to FREE.

2. Refunds

Subscription fees are generally non-refundable for the portion of a billing period you have already used, whether you cancel partway through a month or year, or downgrade to a lower tier. This is standard for subscription software where usage (queries, managed API access, storage) is available to you for the whole period regardless of how much of it you actually use.

We will issue a full or partial refund in these specific cases:

• You were charged more than once for the same billing period (a duplicate or erroneous charge).
• You were charged after a cancellation that was submitted before the renewal date, due to an error on our side.
• A serious, sustained service outage prevented you from using a paid feature you were billed for, and you reported it within 7 days of the charge.

To request a refund under one of these cases, email hi@tanisheesh.in within 7 days of the charge in question, including your account email and the payment date. Approved refunds are issued back to the original payment method via Razorpay and may take several business days to appear, depending on your bank or card issuer.

3. Failed or disputed payments

If a renewal payment fails, we will attempt to notify you and give you a short grace period to update your payment method before your plan reverts to FREE. If you dispute or charge back a payment through your bank or card issuer rather than contacting us first, we reserve the right to suspend the associated account while the dispute is resolved.

4. Plan changes

Upgrading takes effect immediately; you'll be charged a prorated amount for the remainder of the current billing period where applicable. Downgrading takes effect at the end of your current billing period — you keep your existing tier's features until then, and are not charged the higher tier's price again.

5. Contact

For any billing question not covered above, email hi@tanisheesh.in.